Terms and conditions

  • General terms and conditions

    Welcome to Stockholmsmässan AB.

    Our VAT Number is SE 556272449101.

    Our visiting address is is Mässvägen 1, 125 30 Älvsjö and postal address SE-125 80 Stockholm.

    Find our general terms and conditions in the link below..



  • General rules

    Regulatory compliance

    The exhibitor/organizer is responsible for complying with, and shall take the necessary measures to ensure that all its subcontractors, any participating companies, exhibitors and partners comply with, all applicable national, European and international rules and conventions concerning (i) human rights, humanitarian rights, labor law and health and safety, (ii) anti-corruption, (iii) environmental requirements; (iv) weapons of mass destruction (i.e. nuclear, radiological, chemical and biological weapons) and certain conventional weapons that may be considered to have highly destructive or indiscriminate effects, and (v) restrictive measures (sanctions).

    Code of conduct

    It is not permitted to bring (i) live animals, (ii) explosive materials, ammunition, firearms or bladed weapons or other dangerous or comparable objects, or (iii) objects, property or other items that are inappropriate from a safety perspective, or may pose a danger to life and health or to the environment within the facility, without the written permission of Stockholmsmässan. If there is the slightest uncertainty about what is permitted, Stockholmsmässan must be consulted.

    Children on the premises

    For safety reasons, persons under the age of 16 are not permitted in the event halls during installation or dismantling work (moving in or out) regardless of whether they are alone or accompanied by an adult, since our halls are considered to be a construction site during these times.

    Alcohol, smoking and drugs

    Consumption of alcohol on Stockholmsmässan’s premises is prohibited during event installation and dismantling. Exhibitors who wish to serve beer, wine or spirits on their stand during the event must do so via Mässrestauranger AB, which holds the license to provide alcohol for Stockholmsmässan’s halls, restaurants and conference facilities. Mässrestauranger is based on the premises and delivers directly to your stand, providing chilled drinks, glasses and staff. Contact Mässrestauranger by email: montercatering@massrestauranger.se or call +46 (0)8-727 72 40. Smoking is prohibited throughout the facility, in line with Swedish legislation, but can take place in the designated outdoor area. Under no circumstances may drugs be brought onto Stockholmsmässan’s premises.

    Music, images and trademarks

    All playback of music, screening of movies, photography or similar activities in the event halls must comply with copyright legislation. All marketing must take place in accordance with the provisions of the Swedish Marketing Act. It is the responsibility of the exhibitor/organizer to own or hold a license for the rights to any intellectual property used, such as trademarks and music.

    Own vehicles

    You are not allowed to drive or wheel trailers, cars, machines or other vehicles into the venue without a special permit. This permit can be obtained via Event Services. Always park vehicles in the designated place. Please note that you are not allowed to park in front of gateways, doorways or loading ramps and you are not allowed to leave your engine running in loading zones. Please note that for environmental reasons you are not allowed to let your vehicle idle in or outside the halls. The fuel tank should be fitted with a locked cap. On LPG-powered vehicles, the main tap closest to the tank (container) must be kept closed for safety reasons.

    Construction rules

    All construction work and structures must comply with the Swedish National Board of Housing, Building and Planning’s Building Regulations (BBR) and Construction Regulations (BKR, see www.boverket.se), as well as the European Construction Standards (Eurocodes). All material selections must be classified in accordance with relevant fire safety regulations.

    Limits for construction work

    All work that affects Stockholmsmässan’s property may only be carried out by staff authorized by Stockholmsmässan. This includes such tasks as hanging wires from the ceiling, anchoring machines to the floor, attaching devices to posts and beams, and connecting electricity and water in floor channels. Exhibitors, stand builders or organizers are allowed to anchor objects to the floor provided they have obtained prior approval from Stockholmsmässan. Keep in mind that you may not anchor objects closer than one meter to a floor utility channel. Please contact Event Services for more information. You are responsible for returning the site to its original state once the event has ended. If this is not done, Stockholmsmässan will carry out the work and charge you for it.

    Financial liability

    Stockholmsmässan assumes no financial liability for any costs arising as a result of any eventual waiting times in connection with e.g. installation/dismantling, delivery of products, etc.

    Use of stand space

    Only products and services that comply with the theme of the exhibition in question and meet reasonable quality requirements may be exhibited. You are obliged to request an advance decision from Stockholmsmässan if you are unsure whether the product or service complies with the requirement above. If an exhibited product or service is deemed, by Stockholmsmässan, not to meet the requirements above, it is incumbent on you, as the exhibitor, to remove the object or service from the stand immediately and at your own expense.

    Certain activities require a permit from Stockholmsmässan. Such permits may be granted, for example, by special agreement with Stockholmsmässan or via the application form on Stockholmsmässan’s website. You must not, without the permission of Stockholmsmässan: 

    arrange your stand space, decorations, activities, marketing or sales in a way that violates applicable law or interferes with other exhibitors or visitors, for example through bright light or a high noise level,

    - place objects outside your own stand space,

    - conduct direct sales to visitors,

    - distribute advertising outside your own stand space,

    - by message, display or activity, within and near the facility, refer to another exhibition or activity outside the facility or its immediate vicinity,

    - physically, digitally or virtually, within and near the facility or at another location or connection with event, conduct or permit political propaganda, or

    - dismantle all or part of what has been produced in the stand space or remove the exhibited goods from the stand space before the exhibition ends (however, this does not apply to goods that are intended for direct sale and do not constitute part of the stand’s product demonstration or similar).

    - Stockholmsmässan has the right to take corrective action at the exhibitor’s expense in the event of a breach of any of the above provisions.

    GROUP insurance

    Read about Stockholmsmässans group insurance for exhibitors, including insurance terms and how to submit a claim, here: Page opens in new window »

    General terms and conditions

    Read our terms and conditions here: Page opens in new window »

    Work environment responsibility

    In your role as an exhibitor/organizer, you assume responsibility for construction management and for compliance with health and safety rules and other applicable laws and regulations. Alternatively, you may appoint a construction manager for your stand or construction at the event you are taking part in or organizing. Stockholmsmässan assumes no liability for any construction design and construction responsibility, unless you order a stand or other construction work directly from Stockholmsmässan. Stockholmsmässan then guarantees that it complies with applicable laws and regulations and assumes full design and construction responsibility for the provided stand constructions.

    Rubber mallets, dust extractors and climbing

    Use a rubber mallet or equivalent to reduce noise levels when installing lighting girders. Climbing on girders is strictly forbidden. Saws, grinders, polishers or similar should be fitted with a dust extractor.


    When constructing platforms, stages and catwalks that are higher than 60 cm, they must be fitted with a 110 cm high handrail.

    Safety inspection rounds

    Representatives of Stockholmsmässan regularly carry out safety inspection rounds before and during events to minimize risks of injury/damage and to ensure a high level of safety. Any issues raised during an inspection round must be remedied immediately. As an exhibitor or organizer, you will be charged for any costs arising as a result of such issues.

    Protective footwear

    According to requirements from the Swedish Work Environment Authority, protective footwear must be worn by those present in areas where there is forklift traffic. These rules thus apply to all of Stockholmsmässan’s production areas during the installation and dismantling of an event. It is the employer’s responsibility to follow the rules, which means that you, as an exhibitor or stand builder, are responsible for ensuring that your staff wear protective footwear. Protective footwear must have toe caps and a closed heel area, i.e. lowest protection class S1. If you do not have protective footwear, you can buy it in the Service Center and in most DIY stores.


    Stockholmsmässan has security staff on hand 24 hours a day. They can always be reached on +46 (0)8-749 99 11. Only the exhibition facility’s security personnel may wear uniforms marked with “Ordningsvakt/Security guard” or “Väktare/Security” within Stockholmsmässan site. It is incumbent on each exhibitor/organizer to take the necessary safety measures to ensure compliance with regulations and minimize the risk of personal injury.


    If you are witness to or victim of an accident, no matter how small, it is your own responsibility to contact a Security Officer by calling +46 (0)8-749 99 11 or going to the security station at the main entrance.

    First aid

    First aid is available in the facility. Resting rooms and first aid equipment are available at the Hall A entrance, and paramedics can be reached by calling +46 (0)8-749 41 61.


    Evacuation or partial evacuation will be managed through Stockholmsmässan’s internal alert system. In a case in which evacuation is necessary, an announcement will be made over the public address system. Immediately leave the building via the closest exit and go to the nearest assembly point according to our staff’s instructions. Once at the assembly point, you will be given information about what is going to happen next. When the emergency has been resolved, you will be either allowed back into the facility or advised to return the next day. If the latter is the case, you will not be able to go back into the facility to retrieve any clothes, bags, etc.

    Order early for lowest price

    Place your order in good time to ensure the best possible service from Stockholmsmässan and to make sure you receive the products and services you need. If you place your order well before the event (exact dates can be found in the Exhibitor Portal or on the website for each event), you will be rewarded with our lowest price on products and services. A 30% surcharge will be added to orders and quotation requests for all products and services that are received later than the specified dates. If the order is placed during the official installation or during the event, the price increase is 50%. The surcharge does not, however, apply to plants and stand catering.

    Fire safety

    Stockholmsmässan’s emergency exit routes and emergency exit doors must be kept completely clear for safety purposes. If they are blocked, Stockholmsmässan is entitled at your – the exhibitor’s or the organizer’s – expense to dismantle or alter the construction and remove anything that presents an obstacle. You may also not conceal or build in front of fire-fighting equipment, fire alarm buttons, signs or similar.

    Food smells and smoke

    If you are planning to prepare food on your stand, you need written permission from Stockholmsmässan since the preparation of food creates a smell. You might need a fan. This applies to all activities that create smoke, the smell of food or gases. To obtain permission, please contact Event Services.

    Flammable activities

    You need a written permit from Stockholmsmässan before you may start flammable (hot) work, such as welding, soldering, cutting, grinding, drying, heating or the creation of open flames. This applies during the construction period, official installation, the ongoing event and the dismantling and tear-down period. A written permit is also required for the admission of explosive substances/liquids and pyrotechnics, as well as the handling of flammable liquids or gas. Apply for a permit from a safety supervisor no later than six weeks before the event.

    Packaging and other materials

    You are not allowed to keep packaging and other flammable materials on your stand or in the exhibition hall. Stockholmsmässan provides an empties storage service. Labels are available at the Service Center. Materials that you leave behind on your stand after the event is over will be classified as waste. You, as an exhibitor, will be charged for resultant waste disposal costs.

    Stand ceiling, construction and decoration materials

    Stand walls and ceilings should consist of fire-retardant materials or Euroclass B-s1, d0, i.e. as good as or better than wood. Chipboard, non-porous fiberboard, plywood and similar materials are acceptable. You should display the type approval or certificate from RISE Research Institutes of Sweden on your stand unless there is some other way for you to clearly show that approved material has been used. Ceilings for covered or enclosed stands exceeding 30 sqm require sprinklers or fireguards. You can order them from Event Services. You will be charged in accordance with the price list. Fabric ceilings and other décor must be treated with a fireproofing agent. Such fireproofing is available for purchase from the Service Center.

    Stand construction

    Building and dismantling

    The exhibitor is responsible for the design, building and decoration, as well as dismantling, removal and cleaning of its stand.

    Structures facing open spaces

    Stockholmsmässan wants the exhibition to make an open and attractive impression on visitors, so we are restrictive about structures that obstruct more than 1/3 of each open side of the stand. This may be permitted in exceptional cases, provided that such construction has received advance approval from Event Services and, in certain cases, your neighboring stands. You must not build over the aisles or place decorations, signs or lighting in aisles.

    Stand dimensions and private stand systems

    If a stand space with two partition walls is rented from Stockholmsmässan, the available stand width will decrease by three centimeters due to the construction of the partition walls. If you are going to build your own stand system, you must inform Event Services of this no later than four weeks prior to the event. Event Services can also provide assistance if you want the exact dimensions of the stand.

    Height review

    To safeguard the technical options in the halls, Stockholmsmässan reviews everything that is higher than 2.5 m from the floor. The basic rule is that you must not obstruct another, the construction must be safe and any other practical obstacles are not allowed. Applications with dimensioned drawings must be submitted via the Exhibitor Portal or by email to eventservice@stockholmsmassan.se. If you have approval for a high wall up to and including a height of four meters, you need to inform your stand neighbor in good time before the event starts. For all other construction/suspension, you need to obtain approval from your neighbor. Contact details for your stand neighbors can be found on the height approval document. The side/material facing the stand neighbor must be white and smooth, or as mutually agreed. Exceptions to the requirement for height review apply if you sell products that at their normal height are taller than 2.5 m, such as cranes, boats, machines and flagpoles. These are approved by the stand seller and do not incur any costs, but the products must not be labeled with a logo or company label above 2.5 meters unless the extra charge for height exposure has been paid. If you have not complied with Stockholmsmässan’s rules regarding approval and/or notification of stand neighbors, Stockholmsmässan will have to make adjustments for which your company is liable, or your high construction will have to be dismantled. Charges for a height review are applied in accordance with the current price list.

    Height exposure

    Height exposure refers to all logos, company names and messages placed above 2.5 m. If the products you are selling that are more than 2.5 meters tall in their normal state have recognizable markings, this is considered to be marketing exposure. If you have not complied with Stockholmsmässan’s rules regarding approval and/or notification of stand neighbors (see section above), Stockholmsmässan will have to make adjustments for which your company is liable, or your high construction will have to be dismantled. Charges for height exposure are applied in accordance with the current price list.


    Products containing organic solvents are strictly forbidden on Stockholmsmässan’s premises, for example contact adhesives, spray paint, paint with white spirit or thinners with solvents that are harmful to inhale (these restrictions are in line with the provisions of the Swedish Environmental Code, Chapter 2, paragraphs 2-8, as well as the Swedish Work Environment Authority’s AFS 2000:4, paragraphs 4-5). A special permit for spray painting must be requested from Event Services. If you paint Stockholmsmässan’s stand walls, you are not permitted to return them to their original state yourself. Stockholmsmässan will carry out the restoration work and you will be charged as set out in the price list. Painting the floor in the hall is forbidden. Stockholmsmässan offers carpets and flooring in various materials and colors. We also offer painting of walls. If you want to use paint glossier than High Finish 5, hang wallpaper or drill, you may do this if the wall is covered with chipboard. Please contact Event Services for a quotation.


    Only a certain type of woven tape is permitted for laying carpets. Approved tape can be bought at our Service Center. Please note that all tape must be removed after the event. Exhibitors/organizers will be charged for any floor damage.

    Stockholmsmässan’s stand walls

    Stockholmsmässan’s stand walls normally have the following dimensions: height 2.5 m, width 1 m and thickness 34 mm. The material is white-painted fiberboard panels or similar. You should not hang heavy items on the stand walls. You can put up lightweight pictures and advertising materials (max. 5 kg per wall module). In some cases, an electricity supply strip that cannot be removed is fitted to the upper edge of the wall. The walls are not appropriate for securing or supporting private stand systems in any way. The outer edges of stand walls are strengthened by support fixtures measuring 1.5 m in height and 0.37 m across the base. Support fixtures have been installed at 4-meter intervals along wall modules. Other forms of wall support may be used to hold stand walls together, including top and bottom brackets. No supports may be removed without permission from the Hall Manager. Supports can be replaced by other acceptable solutions. For more information, please contact Event Services or the Service Center during the official installation. You must remove any staples, self-adhesive pads, tape and similar from stand walls once the event is over. If you do not clear the walls, you will be charged for the time Stockholmsmässan has to spend carrying out the work, or for disposal of the wall if it is impossible to restore. A wall is considered to be ruined, for example, by any filling, screw holes, wallpaper or painting with colors that have not been approved by Stockholmsmässan. If you want to use paint glossier than High Finish 5, hang wallpaper or drill, you may do this if the wall is covered with chipboard. Please contact Event Services for a quotation and pricing information for such a wall.

    Header fascia module

    If you want a header fascia module for your stand, for example for advertisements or as space for decoration at the height of the stand ceiling, it is supported by posts every three to four meters. It is also possible to have wires instead of posts to avoid having posts in the entrance to the stand. You will be charged in accordance with the price list. The header fascia module may not be used to support or secure private stand systems or materials but rather is only intended for lightweight advertising materials.

    Two-level stand

    If you want to build a second level for your stand that is accessible to visitors and exhibitors, you must send a written application accompanied by a stand drawing to Event Services no later than four weeks before the event. Remember that Stockholmsmässan may need to gather additional information about the construction, choice of material, etc., and that this can take time. If you submit your application too late, you risk having your application denied. You may not start construction without written permission. You also pay for the stand space on the upper level.

    Rules for two floors:

    - For safety reasons, the distance to the closest two-level stand must be at least 10 m.

    - The upper level may not be larger than 50% of the lower level stand space.

    - Overhead clearance in the lower level must be at least 2.3 m and no more than 2.5 m. The stand’s total height is not allowed to exceed 5 m.

    - Construction of load-bearing floor structures, walls and ceilings must comply with the construction regulations set out in BBR and BKR as well as the authorities’ fire safety and evacuation regulations. Materials must be classified in accordance with fire safety regulations for a reduced risk of fire.

    - The number of stairways is determined by the walking distance to the nearest stairway (max 10 m).

    - The width of the stairway will depend on the surface area of the upper level:

    - Up to 25 sqm: at least 0.8 m. For every additional 25 sqm = an additional 0.8 m.

    - You can replace a 2 x 0.8 m stairway with a 1 x 1.2 m straight stairway.

    - A spiral stairway must be at least 0.9 m wide.


    Electricity – working hours and 24 hours

    The electricity for the stands is turned on daily one hour before the event opens and turned off one hour after closing. If you have refrigerators/freezers/computers or anything else that needs to run continuously, you need to order an electrical connection with 24-hour electricity. Place your order via the webshop at least three weeks before the event. Stockholmsmässan assumes no liability for any products ruined because a connection has been made to the regular power supply network.

    Electricity network in sections

    The electricity network is divided into sections. For safety reasons, the electricity in a section cannot be connected until all installations within that section are completed.

    Who is permitted to carry out electrical installations

    All connections to the exhibition halls’ fixed installations must be carried out by a service partner authorized by Stockholmsmässan. Electrical installations on the stand must be carried out by qualified electricians. All electrical installation and equipment must comply with relevant high-voltage regulations.

    Cable running and electrical power sockets

    Electricity supply strips are installed up at the top of Stockholmsmässan’s stand walls. Do not obstruct these with your own materials. To run electricity to your stand, we will use the closest utility channels in the floor. Keep this in mind when you are marking your power sockets on the drawing, in order to avoid difficult cable-running. The utility channels are usually marked by dotted lines on the placement proposal drawing. You may only use the electrical power sockets you have ordered. Spotlights may not extend more than 35 cm over an aisle.

    Water, heating and sanitation

    Pipes are routed via utility channels under the hall floor. Please mark on the drawing if you have a preference for where the pipes are laid, otherwise they will be placed where the plumber considers it appropriate. The position of the utility channels is usually marked by dotted lines on the placement proposal drawing. Also state whether you have your own floor and remember to order connection of ordered water, heating and sanitation equipment.

    How to get water and sanitation:

    - Water, heating and sanitation installations in the halls are connected to channels in the floor with two exceptions:

    - In the BC part of Hall B and the CA part of Hall C, the utility functions come from the ceiling.

    - When waste installations are run from the ceiling a pump is included. You determine where the pump should be placed on the stand. Note that the pump is bulky: dimensions in Hall CA: 80x55x80 cm (lxwxh), in Hall BC 100x23x45 cm.

    - Gallery AE has limited access to water and waste.

    - The Entrance Hall and Victoria Hall have limited access to water.

    - Galleries A and B are not equipped for water, heat and sanitation.

    - Place your order via the webshop and identify the desired positioning via the design tool.

    Compressed air

    Compressed air installations in the halls are connected to channels in the floor with two exceptions:

    - In the BC part of Hall B and the CA part of Hall C, the utility functions come from the ceiling. The AE Gallery, the Entrance Hall and Victoria Hall have limited access to compressed air. Galleries A and B are not equipped for compressed air.

    - Place orders via the webshop or Event Services.


    Consumption of alcohol on the premises during installation is prohibited.

    Incoming goods

    When your goods arrive at Stockholmsmässan, they will be unloaded and received at Stockholmsmässan’s Goods Reception at Parkeringsvägen 10 in Älvsjö next to the East Entrance. If your goods arrive before official installation, they will be placed in storage so as not to impede preparations that are under way for the upcoming event. Once all building work is complete and the official installation begins, staff from Stockholmsmässan’s Logistics unit will transport your goods to the event hall or the meeting room, where you addressed it. You, as a customer, will be charged for storage costs according to the price list.

    Other installation times

    If the official installation times do not work well with your planning or if your installation cannot be completed within the allotted time, you may apply for early or extended installation in the Exhibitor Portal or via www.stockholmsmassan.se.

    In order to create the best possible working conditions for both exhibitors and our employees, it is important that you are aware of the following before you apply:

    - You must have ordered all products and services, including goods handling. Since the Service Center will be closed, you will not be able to order these services onsite during the earlier installation time or extended dismantling time.

    - You are not allowed to store any of your material on surrounding stands or in marked transport gangways.

    - Stockholmsmässan cannot guarantee that your ordered products and services will be delivered during the extended installation or dismantling times, but we will do our best to do so.

    - Instructions from Stockholmsmässan’s security guards and hall managers must be followed.

    - Extended installation/dismantling time will be charged per stand in accordance with the price list.

    Where to leave your goods

    All goods must be taken in via the loading bays for Halls A, B or C. Do not use the Main Entrance or the Eastern Entrance for goods intake. Goods sent to Stockholmsmässan are taken care of by Stockholmsmässan and delivered to your stand. Park your vehicle in the designated location as quickly as possible to avoid obstructing others. You are not allowed to drive or wheel your own vehicles, trailers or cars into the venue without a special permit. Exceptions can be made for machines, but in such cases this must be agreed with Event Services.

    Stockholmsmässan provides transport services to/from the facility from all over the world, with final delivery directly to the stand. If you have engaged your own transport company, it may deliver to the stand. In such cases you, as an exhibitor, will not be charged by Stockholmsmässan for the transport of goods.

    Time for stand work

    The halls are usually open 7 am to 8 pm for installation work until the day before the event, unless otherwise specified. The day before the event, all construction and forklift transport must be completed by 4 pm. Empty packaging is then removed for storage. The empty packaging must be marked with our special labels, which you can pick up at the Service Center. We are not responsible for goods left in the packaging.

    Do not block the aisles

    After 4 pm on the day before the event, we start laying the aisle carpets in the halls. You are welcome to remain on your stand after 4 pm, but all goods and materials must be cleared from the aisles. Stockholmsmässan has the right to remove any remaining goods and store them at your expense. Installation times and the point at which the aisle carpets will be laid can vary. Exact times can be found in the Exhibitor Portal or on your event’s website. If you are an exhibitor at a congress or another event with an external organizer, you will receive exact times and details from the organizer or Stockholmsmässan.

    Goods transport during the event

    For safety reasons, goods transport during an ongoing event may only take place one hour before the event opens. Otherwise, only lighter goods may be brought in.


    You can begin dismantling your stand as soon as the event closes. However, remain within your own stand space until the aisle carpets have been removed and stored goods and empty packaging have been brought to the hall. This will ensure that the dismantling process proceeds as smoothly as possible for everyone. You can then access loading bays as instructed by Stockholmsmässan’s staff. Consumption of alcohol on the premises during dismantling is prohibited.

    The event halls are generally open for dismantling until midnight on the first evening. Exact times can be found in the Event Planner or on the event’s website.

    Do not leave anything behind

    Carefully mark all goods that are going to be picked up by a transport company. Stockholmsmässan is entitled to remove or store items that have been left behind for over five days, or to deliver them to an agreed address at the exhibitor’s expense. Unmarked goods will be disposed of if we do not successfully identify the owner. You can make it easier for yourself by using Stockholmsmässan’s Door-Stand-Door service. Stockholmsmässan will then take care of returns for you. Find out more about the service at www.stockholmsmassan.se, on your event’s website or in the Exhibitor Portal.

    Routes for dismantling

    During dismantling, equipment is to be removed via the loading bays in Halls A, B and C. You may not use the Main Entrance or East Entrance. Contact Stockholmsmässan’s staff when you are ready to remove your belongings. You may not drive or wheel your own transport vehicles, trailers or cars into the halls.

    Extended dismantling times

    If the official dismantling times do not work well with your schedule, you may apply for extended dismantling in the Exhibitor Portal at www.stockholmsmassan.se or on the event’s website. In order to create the best possible working conditions for both exhibitors and our employees, it is important that you are aware of the following before you apply:

    - You need to have already ordered all products and services, including goods handling. Since the Service Center will be closed, you will not be able to order these services onsite during the earlier installation time or extended dismantling time.

    - You are not allowed to store any of your material on surrounding stands or in marked transport gangways.

    - Stockholmsmässan cannot guarantee that your ordered products and services will be delivered during the extended installation or dismantling times, but we will do our best to do so.

    - Instructions from Stockholmsmässan’s security guards and hall managers must be followed. Extended dismantling times will be charged per stand in accordance with the price list.

    Transportation and storage

    Goods address

    Goods for an event:

    - Stockholmsmässan

    - Goods Reception

    - “Event Name”

    - “Company”

    - “Stand Number or Conference Room”

    - Parkeringsvägen 10

    - SE-125 30 Älvsjö (Stockholm) Sweden


    Stockholmsmässan has limited storage space. We charge a storage fee for goods that arrive before official installation or are collected after official dismantling. If you leave goods behind after the official dismantling time, we will store them at your expense. Unlabeled goods that cannot be identified will be discarded.

    Storage of packaging

    Stockholmsmässan can help you store your empty packaging during the event, which will be charged according to the current price list. The packaging must be emptied and labeled no later than 4 pm on the last move-in date. Label the packaging with Stockholmsmässan’s stickers, which are available from Goods Reception and the Service Center. Place the packaging so that it can easily be picked up by forklift. Storage of packaging cannot be pre-ordered and you will not have access to your empty packaging during an event.

    Book loading and unloading times

    If you have not pre-booked or fail to book loading/unloading more than five days before arrival of the goods or you miss the booked time, a 50% surcharge will be added to the regular price. Notify your transport company or stand builder about your booked time well in advance. Booking of scheduled times is subject to a booking fee. The fee also applies to Expostart, where the cost of unloading and loading is otherwise included. You can easily book loading/unloading via the Exhibitor Portal or via the Event Services Catalog.

    Customs information

    Read more on the Swedish Customs website: https://www.tullverket.se

    Food and beverages

    Mässrestauranger AB is Stockholmsmässan’s sole food and beverage partner.

    Alcohol at the event

    Mässrestauranger AB has a license to serve alcohol in all of Stockholmsmässan’s restaurants, halls and conference facilities. This means that exhibitors must go through Mässrestauranger if you want to offer beer, wine or liquor in your stand. If you run out of alcohol, you can order more and have it quickly delivered. It is not permitted to serve alcohol before 11 am, or to people under 18 years of age. A special alcohol permit is required if you plan on serving alcohol after the event has closed. Consumption of alcohol on the premises during installation and dismantling is prohibited.

    Order catering well in advance

    Remember that you must book food at least five days in advance from Mässrestauranger AB to ensure on-time delivery. The range for express orders is limited. If you have special needs, please contact Mässrestauranger. If you would like to rent a coffeemaker or other type of machine, you should book this three weeks in advance.

    Meal coupons for exhibitors

    Lunch coupons are available in different values and are sold in books of 10. You can use the coupons in all of Stockholmsmässan’s restaurants and catering outlets. Coupons can be bought by debit card at the exhibitor dining hall or in the Flavour Bar in the Entrance Hall. If you would like to buy coupons and pay by invoice, Mässrestauranger will need your invoicing address, delivery address, CIN and the name of the person who will be picking up the coupons. You must place your order at least five days before the event. The book of coupons will be sent to you by registered mail. A postage fee and an administrative fee will be added.


    Sustainable recycling/waste management

    Stockholmsmässan is committed to sustainable waste management. We sort our waste for recycling in cooperation with our service provider, EF Miljöstäd. Dispose and sort your waste at the recycling stations in the halls and loading zones. There you will find containers for leftover paint, light bulbs, fluorescent strip lights, batteries, electronics, oils, etc. If you leave material behind in your stand or in the event hall after the official move-out date, it will be classified as waste that Stockholmsmässan has the right to remove and discard at your expense. Your stand and the event hall must be left in the same condition as when they were put to use.

    Large quantities of waste

    If you have large quantities of waste, please contact Event Services or visit our Service Center while the event is in progress and we will help you order waste removal. You can facilitate the handling of large amounts of wooden waste by placing it on a pallet and marking it as “waste”. This is at no extra charge.

    Food waste

    Exhibitors who intend to offer food can order a special container from Event Services for food waste. This should be clearly labeled and placed outside your stand. The container is emptied every day. During the day, you can empty the container at the recycling stations in the loading zones.

    Our sustainability policy

    Stockholmsmässan charges exhibitors an environmental fee in accordance with its environmental and sustainability work. Stockholmsmässan’s sustainability work is based on three focus areas: Sustainable Community, Sustainable Environment and Sustainable Innovation. Our sustainability policy is intended to provide guidance for our suppliers, partners and other stakeholders. Read it here!


  • Stockholmsmässan’s group insurance for exhibitors

    A simple and very affordable insurance that covers all of your trade fair participation.

    Together with Länsförsäkringar SAK AB, we have taken out group insurance for our exhibitors. The group insurance covers up to SEK 225,000 in insurance value, but you can increase your own insurance value for an extra fee amounting to 0.4% of the additional insurance value. Just send us an email no later than three (3) weeks before event start: eventservice@stockholmsmassan.se

    The group insurance applies throughout the EU/EFTA. For exhibitors outside the EU/EFTA, the insurance cover is only valid within the exhibition area. The group insurance covers the following:

    - Your goods are fully insured during transport to and from the exhibition, including loading and unloading.
    - Your goods are fully insured during the exhibition, including installation and dismantling.
    - You also have cover for personal luggage, as well as costs incurred in the event of illnesses and accidents.
    - The excess is SEK 1,000 per claim and theft.
    - In the event of a break-in or theft from your own vehicle or trailer, the excess will be 20% of the claim (minimum SEK 5,000). Additional costs due to injury are included at up to 10% of the insurance value.
    - In the event of a claim against you for property damage or personal injury, you are protected by third-party insurance which covers your liability under the Swedish Act on Damages.
    - The insurance cover applies to exhibitors, registered co-exhibitors and companies represented on the stand.

    Why is it important to be properly insured?

    Transport to and from your participation at Stockholmsmässan:
    · If your goods are being transported by an independent carrier, the goods are not normally insured against damage in transit.
    · If your goods are damaged in transit and the independent carrier accepts liability for the damage, compensation is limited to SEK 150 per kg in Sweden. If the carrier does not accept liability for the damage, there is no compensation.
    · If your goods are damaged while being transported in your own vehicle, the vehicle’s insurance does not cover the damaged goods.
    · Your goods may be accidentally lost or stolen in transit.

    During your participation in the exhibition at Stockholmsmässan:
    · If material you rent from Stockholmsmässan is damaged, under the rental contract you are liable to pay compensation for the damage incurred.
    · Your goods may be damaged, stolen or lost during the exhibition.

    Stockholmsmässan’s group insurance for exhibitors provides you with good protection, serving as a useful complement to your business insurance.

  • Data protection

    Stockholmsmässan processes personal data in accordance with the General Data Protection Regulation. Click here for more information about our personal data processing. 

  • Stockholmsmässan’s Cookie Policy

    When you visit Stockholmsmässan’s websites from your computer, cell phone or tablet, we store data locally using cookies, call tracking or similar techniques to optimize your user experience. In this policy, we call all of these types of techniques “cookies”. Read more below about what this entails and for what purpose the information is used.

    Different types of cookies

    Cookies are used to improve the functionality of our websites and provide us with statistics on the use of the website. A cookie is a small text file that is stored on your device when you visit a website. Our data protection policy applies to the processing of the data we gather via cookies.
    There are four types of cookies: 
    1. Local
    A local cookie is a file that is saved permanently on your device until you actively choose to delete it. It stores previous visits and the browser that is being used, and it improves the website’s functionality.
    2. Session
    A session cookie is saved temporarily on your device and is used to keep track of settings while you are visiting a website. It is deleted when you close your browser.
    3. Statistics
    A statistics cookie is stored on your device so we can track the number of visitors to our websites. Data from statistics cookies is stored for up to 10 years.
    4. Conversion
    We use conversion cookies to measure the effect of our advertisements by generating reports about what actions you took as a user after seeing our advertisements. The cookie is inserted in the web code on the website’s buy or registration pages. We can then follow your actions after you clicked on the advertisements, thus measuring the effect of our advertisements in Facebook, AdWords, LinkedIn, etc.
    The information created from these cookies through your use of our websites is forwarded to and stored by Stockholmsmässan.

    Analysis tools

    Stockholmsmässan uses website and application analysis services that are offered by Third Parties. These Third Parties use cookies and other similar techniques to gather information about the use of the website or the application and to report trends without identifying individual visitors. Third Parties who provide us with these services can also gather information about your use of Third-Party websites, for example Facebook and YouTube.
    Accept or block cookies
    You can choose whether or not to accept cookies when you visit our websites. Most browsers receive cookies automatically, but it is possible to change the settings to block cookies or give you the option to decide whether or not to accept them. If you choose not to accept cookies, Stockholmsmässan cannot guarantee that its websites will function as intended.
    How to prevent cookies from being stored
    You can also change the settings in your web browser to not allow cookies to be saved on your hard drive. However, this impairs the functionality of some websites. You may find that this prevents you from accessing member pages and that some content and functions may not be available.
    Handling of cookies
    You can set the settings on your devices, erase cookies and other identifiers and change how local information may be stored. See the support information in each respective web browser: Chrome, Safari, Internet Explorer, Firefox, etc. You can delete cookies from your hard drive at any time. However, this means your personal settings will be lost.
    More information
    If you would like to know more about cookies and the considerations and actions you can undertake as an Internet user, please visit the Swedish Post and Telecom Authority at www.pts.se for more information.
    If you have any questions or would like more information, please contact us using the following contact details:
    Stockholmsmässan AB
    Attn: Data Protection
    125 80 Stockholm, Sweden